Operations Manager - Sales & Merchandising (HHC) (Calgary)

About the role Calgary Co-op's Home Health Care division is looking for a dynamic and community-minded Operations Manager to lead our Sales & Merchandising operations. You will drive day-to-day performance across our HHC locations — delivering on financial results, operational efficiency, and the exceptional service our members rely on. What You'll Do - Lead day-to-day operations of HHC locations, upholding Calgary Co-op's brand standards, merchandising practices, and policies. - Own centre-level budgets across sales, margins, expenses, profits, and EHP — providing leadership toward financial targets. - Build and sustain a collaborative, supportive team culture through professional, people-first leadership. - Ensure full compliance with government regulations and skilled standards applicable to the home health care industry. - Manage facilities, fixed assets, merchandise, and inventory — including purchase orders, price integrity, invoices, and cash handling. - Champion high customer service standards through active monitoring and timely resolution of customer feedback. - Lead all aspects of employee relations: hiring, training, performance management, development, and discipline. - Drive Occupational Health & Safety (OH&S;) participation and ensure employees are informed and compliant with all relevant legislation. - Act as a community liaison and public relations representative for Calgary Co-op within the facilities and communities we serve. - Provide ongoing recommendations for continuous operational improvement and implement action plans as needed. Undertake and perform additional assignments as directed. - Qualifications Required - Grade 12. Three years’ management experience. - Preferred - Five or more years’ management experience. - Business‑related education. - Medical‑related education or background. - Post‑secondary education. Affiliation with relevant industry associations and committees - About Calgary Co-op Owned by members, Calgary Co-op is one of the largest retail co-operatives in North America, proudly serving Calgary and surrounding communities. With a focus on exceptional customer service, community investment, and employee engagement, we are committed to creating a workplace where our team members can thrive and grow. We thank all applicants for their interest; however, only those applicants considered for an interview will be contacted. Apply on Kit Job: kitjob.ca/job/2psuyz