Receptionist/Appointment Coordinator (Calgary)

Receptionist/Appointment Coordinator Location: 927 46 Ave SE, Calgary, AB T2G 2A5 Type: Full Time – Monday- Friday 8:00am to 5:00pm Position Overview: At ProFix Automotive Services, we’re not your typical auto shop. We’re a fast-growing, startup-style automotive service business built on one simple mission: honest service, clear communication, and earning trust for life. From oil changes and diagnostics to major repairs and inspections, our team delivers transparent, high-quality automotive care with no shortcuts and no surprises. Now we’re looking for the face of our shop - someone who can own the front desk, keep our schedule tight, and make every customer feel taken care of from the first call to final pickup. Responsibilities: - Be the warm, professional first point of contact (phone, text, email, in-person) - Greet customers and create a welcoming, high-trust experience - Clearly communicate services, timelines, and next steps - Follow up with customers on appointments, updates, and completed work - Book, confirm, and optimize daily appointments for services like: Oil changes, brake work, tires & alignments, inspections, diagnostics, and repairs - Manage technician schedules to maximize efficiency and minimize downtime - Handle rescheduling, urgent bookings, and workflow adjustments in real time - Open and close repair orders (ROs) - Coordinate with technicians on job status and timelines - Ensure smooth vehicle drop-off and pick-up process - Maintain accurate customer and vehicle records - Help customers understand recommended services (no pressure, just clarity) - Identify opportunities to fill the schedule and increase shop productivity - Support estimates, approvals, and customer decision-making - Keep the front desk clean, organized, and professional - Manage inbound inquiries and prioritize effectively - Support day-to-day shop operations as needed Requirements: - Strong phone presence – you enjoy talking to people - Highly organized and detail-oriented - Ability to multitask in a fast-paced, startup environment - Positive, solutions-first attitude - Clear communicator who builds trust quickly - Comfortable with scheduling software / basic computer systems - Automotive knowledge is a bonus (we can train the right person) Benefits of Working with Us: - Competitive compensation based on your experience ($18-$20/hour) - Performance-based bonuses tied to shop efficiency & booking targets - Monday–Friday schedule (no weekends) - Paid Vacation plus Flex Days (used for sick or personal time) - Christmas Bonus Days - Performance-based bonuses tied to shop efficiency & booking targets - Monday–Friday schedule (no weekends) - Opportunity to grow with the company & make a real impact This is a Full time position at ProFix Automotive Services in Calgary AB, this is not a remote role Apply on Kit Job: kitjob.ca/job/2pt8n9