Event Manager - Sam Centre - Full Time (Calgary)

About the Sam Centre For over 100 years the Calgary Stampede has been the heart and soul of our city. It is both where and how we come together to celebrate our unique brand of western hospitality and community spirit. Sam Centre is a year-round immersive experience that offers an intimate look at the rich history of the Stampede and its role in our community. Sam is anchored in the peoples, stories, and artifacts of the Calgary Stampede. It engages and excites through story-driven experiences that put our guests at the centre of their Stampede story. Position Summary The Event Manager – Sam Centre is responsible for working directly with event organizers to design and detail authentic and impactful experiences for attendees, while supporting and strategizing on how to successfully achieve the defined objectives and financial targets of the event, including identifying event growth opportunities. This position is critical to the successful execution of events and applies a project management approach when detailing and cascading event information to operational teams. The Event Manager is a member of a multi-faceted team responsible for providing service excellence with superior professionalism. Event/Project Planning - Deliver service excellence by providing a personalized, professional and seamless experience to clients. - Listen to and anticipate client needs to ensure events meet or exceed client established goals and objectives. - Capture intricate event details and requirements in a clear, concise and effective manner. - Provide recommendations to enhance services that align with client goals and objectives. - Balance client needs with the achievability of event logistics and venue standards. - Ensure client deadlines are communicated and met including but not limited to payment schedules, event details and final guaranteed attendance. - Liaise with client and supplier contacts for each event ensuring requirements are captured. - Issue event details including floor plans in a timely fashion. - Problem solve and resolve conflict, which may include negotiating with fulfillment teams, clients, suppliers, etc. Identifying and resolving event conflicts that may occur with simultaneous events. - Respond to all client & event requests including organizing, prioritizing, communicating, delegating and executing changes to function space, service requirements, staffing and access. - Identify authorized client representatives who have signing authority to make changes or additions on-site. - Ensure event planning guidelines and safety regulations are communicated in advance of the event. - Demonstrate emotional composure during fast paced and stressful situations. - Communicate with the sales team to ensure all pertinent event information is seamlessly transitioned. - Coordinate communication and efforts with all employees & suppliers towards the goal of providing the highest level of service excellence through consistent, accurate and ongoing communication. Administration - Manage overall event profitability by maximizing revenue opportunities for both the client and the organization, understand profit margins and expenses. - Ensure timely event related reports, including but not limited to event plans, invoices, event profit/loss reports. - Utilize event management system (Momentus) to capture all event details as well as supplemental documentation (emails, forms, floor plans, event synopsis, handover notes, etc.). - Attend operational meetings. - Ensure floor plans are properly scaled, shared and implemented. - Ensure events are closed and invoiced in a timely manner. Qualifications Education - Completion of a 2-year diploma or certificate in event management or business preferred. - Project management certificate considered an asset. Previous Experience - Minimum 3 years’ experience in event management. Technical Knowledge - Experience with Momentus (EBMS) considered an asset. - Experience with floor plan systems. - Experience with MS Office, radios and tablets. Communication - Robust verbal and written communication skills, able to choose appropriate, effective ways to communicate to difference audiences including both internal and external stakeholders. - Ability to articulate a clear, concise, yet detailed idea, thought or concept. - Actively listen, ask questions, be curious. - Aware of and responsive to nonverbal communication styles, recognizes and adapts to cultural differences in communication styles. - Effectively deliver and receive constructive feedback in an effort to continuously improve. To Apply To apply, please submit your resume. All applicants are thanked in advance and advised that only those selected for interviews will be contacted. Apply on Kit Job: kitjob.ca/job/2pu8x6