Guest Services Agent Calgary

Join Our Brighthearted Front Desk Team! Position: Guest Services Agent (GSA) Type: Part-Time (with potential to transition to Full time) Wage: $16/hr About the Role: We’re looking for a warm and Brighthearted personality to join our Front Desk team! If you’re passionate about creating memorable guest experiences, spreading positivity, and eager to grow within the exciting world of hospitality, this is your opportunity to shine. Shifts: Applicants must have flexible availability, including: Mornings Evenings Mid-shifts Weekends & Holidays What You’ll Get: Immediate discounts at the Garden Grille Restaurant (50%) and The Shop (25%) Hilton Team Member Travel Program – exclusive hotel discounts for you, your friends, and family (after probation period) Optional group health benefits available after probationary period (cost shared between team member and hotel) Ongoing opportunities for training, growth, and development A workplace that values Brightheartedness, teamwork, and service excellence Who You Are: Previous hotel or front desk experience is a plus but not required A diploma in Hospitality or Tourism is an asset Friendly, qualified, and genuinely guest-focused Strong communication and multitasking skills Able to stay composed and efficient in a busy environment Organized, reliable, and team-oriented Ready to bring a Brighthearted attitude to every shift—creating a warm and welcoming atmosphere for our guests Key Responsibilities: Greet and welcome guests with enthusiasm and warmth Check guests in and out efficiently while delivering a great first and last impression Create and manage reservations accurately Respond to guest inquiries in person and over the phone with professionalism Communicate effectively with other hotel departments to ensure guest satisfaction Handle cash transactions accurately and maintain a balanced float Uphold safety, confidentiality, and Hilton brand standards Keep the work area clean and organized Support other departments when needed Take initiative and be eager to learn and grow Additional Info: Open Work Permit holders and students are welcome to apply Please note: LMIA and sponsorship are not available for this position To Apply: Please send in your resume if you think you are a good fit for this role. We look forward to welcoming our next Brighthearted team member! Pay: From $16.00 per hour Benefits Discounted or free food Flexible schedule In office parking Store discount Work Location: In person Apply on Kit Job: kitjob.ca/job/2q0u71