Bilingual Customer Service Representative - Consumables …, Cambridge

Location Cambridge, ON N1T2B8, CAN

Pay or Shift Range $55,000 CAD to $60,000 CAD. The estimated range reflects the budgeted compensation for this position. Final offers may vary based on factors such as skill set, experience, location, qualifications, performance, and other job-related considerations.

Description Clarion Medical Technologies, a Richards Group company, specializes in surgical, vision and aesthetic healthcare medical devices. Some of these products include laser technologies, diagnostic tools for early disease detection and advanced imaging systems. At Clarion, we are dedicated to empowering healthcare providers with the tools and expertise to deliver outstanding patient outcomes, while shaping the future of medical technology and aesthetics in Canada.

About the Role We are currently looking for a

Bilingual Customer Service Representative - Consumables

to deliver outstanding customer service to both internal and external customers. The CSR role is responsible for the coordination and processing of all incoming customer requests for orders, returns, tracking, credits, and for accurately processing all promotional transactions while meeting both customer requests and Clarion’s own service level expectations. This is accomplished by efficiently understanding, utilizing and maintaining Clarion’s database and ensuring that all records, transactions and documentation are processed on-time and accurately.

Why Join Clarion

Generous compensation package including a competitive base salary and variable compensation

Fantastic extended healthcare benefits for you and your family

Extended personal spending account to be used on health and wellness such as gym memberships

Pension plan with employer match contributions

Paid vacation time and personal days

Mentorship, professional development, and commitment to career planning

Paid education and training programs

Lunch & learns, volunteer time and a focus on supporting our community

Collaborative, open concept office

And so much more!

Ideal Candidate

Excellent interpersonal skills; outgoing, energetic, proactive with a positive attitude

Able to work effectively in a high-volume, rapid-paced environment while managing multiple priorities

Teamwork and collaboration skills; solution-based problem solver

Professional demeanor with strong sense of urgency to respond to customer calls

Strong attention to detail with focus on quality and continuous improvement

Above average organization skills to manage multiple expectations

Conflict resolution skills with the ability to navigate demanding and sometimes stressful environment

Minimum Qualifications

Minimum high school diploma is required. Post-secondary degree/diploma in any discipline would be an asset

Fluent in both French and English; verbally and written

2+ years of experience with ERP systems

Intermediate user of Microsoft Office; Great Plains would be an asset

3+ years Customer Service experience; medical field would be an asset

EEO Statement Clarion Medical Technologies is an equal‑opportunity employer and is committed to creating an inclusive employee experience for all. We firmly believe that our work is at its best when everyone feels free to be their most authentic self. If you require accommodation, please let us know how we can further support you during the recruitment process.

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