Front Desk Administrator (Cambridge)

At Rejoice Physiotherapy clinic, we are committed to helping our patients move better, feel better, and live better. Our team of skilled Physiotherapists and other health practitioners work together in a positive, welcoming environment focused on personalized care. We are currently looking for a friendly and organized Front Desk Administrator to be the part of our growing team. Key Responsibilities - Greet clients warmly and create a welcoming environment - Answer phone calls, respond to emails, and manage appointment bookings - Check-in and check-out patients, process payments, and issue receipts - Maintain accurate and confidential patient records - Coordinate with physiotherapists/other health practitioners and manage the daily schedule - Handle insurance claims and verify patient coverage (if applicable) - Keep the reception area clean, organized, and well-stocked - Provide general administrative support as needed Qualifications - Previous experience in a front desk, administrative, or customer service role (medical or rehabilitation clinic experience preferred) - Experience handling MVA (Motor Vehicle Accident) and WSIB (Workplace Safety and Insurance Board) claims is strongly preferred - Familiarity with HCAI (Health Claims for Auto Insurance) portal and direct billing to insurance companies. - Excellent communication and interpersonal skills - Strong organizational skills and attention to detail - Comfortable using scheduling and software (training can be provided) - Ability to multitask and work efficiently in a rapid-paced environment - Positive attitude and a professional, team-oriented mindset - Knowledge of physiotherapy or medical terminology along with Jane software is a plus What We Offer - Supportive and friendly work environment - Opportunities for growth and professional development - On-site Parking - A chance to be part of a team making a real difference in people’s lives Job Types: Part-time, Casual Work Location: In person Job Type: Part-time Pay: $18.00-$20.00 per hour Benefits - On-site parking Flexible language requirement: - French not required Application question(s): - Do you have Motor vehicle accident (MVA) billing experience ? - Do you have WSIB billing experience ? Work Location: In person Apply on Kit Job: kitjob.ca/job/2osbhd