Wedding Concierge | Cambridge Mill

As a team member at Cambridge Mill, you are a part of the Pearle Hospitality family. Our vision is to create positive human connection and we do so by living our values; Collaboration, Kindness, Quality and Perseverance. The Wedding Concierge ensures a seamless and memorable experience for wedding couples and their guests by coordinating event details and providing exceptional service. There is no task too small for the Concierge – whether it's sewing a dress, running out for jewelry or making sure the wedding couple has eaten. The concierge does not lose sight of the couple from the moment they step onto the property, until the event has completed. The concierge is the lead server for the head table and responsible for family and guest satisfaction. This position requires late night, weekend and holiday work. Flexible availability is vital in a successful candidate. What makes you the perfect candidate: - You love the idea of being part of somebody’s special day - You would like to work in a fun environment, surrounded by people who are celebrating - You have an eye for detail and love to be organized - You would like a job with the opportunity for endless growth Duties and Responsibilities - Act as a leader of the event, coordinating with the Maître D and other event staff to ensure flawless execution and service. - Diligently and enthusiastically care for the wedding couple and entire wedding party from the moment they arrive. - Act as liaison for the wedding couple and day-of contact for all timing, setup, and service matters. - Prepare the wedding suite, ensuring the area is clean, tidy, and ready for the wedding party’s arrival. - Review chapel, cocktail, and reception room setup with the Maître D and Event Manager to ensure it is set up according to BEO and client instructions. - Coordinate ceremony timing with the Event Manager and chapel coordinator, leading the wedding party to the ceremony and assisting on the photo route following the service. - Participate in the culinary briefing, communicate efficiently with the Maître D regarding timings, and oversee the service of meals in the event room, ensuring all special requests or allergies are correctly addressed. - Provide impeccable service to the head table and family tables throughout the event, conduct regular quality checks, and monitor staff adherence to ongoing table maintenance and room cleanliness. - Assist guests with tear down of their event and ensure all décor is properly dealt with. - Take down and assist the wedding party or designated individuals to remove décor items at the end of the event. - Be responsible for properly closing the event and overseeing the appropriate reset of the space. - Graciously host the wedding party at the ceremony rehearsal, coordinating all timing, music, wedding party, and family throughout while collecting any outstanding details of the event. - Provide impeccable service and act as host to clients and their guests at wedding menu tastings, answering questions and providing accurate information in a timely manner. Advantages to being part of the Cambridge Mill team: - Competitive wages - Discounts at all Pearle Hospitality properties (restaurants, hotels and spas) - Training and Development to support personal & professional growth - Career opportunities across all Pearle Hospitality properties - A fun place to work with an amazing team & company culture! This job posting is for an existing vacancy. Pearle Hospitality and affiliated companies, including Cambridge Mill, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the hiring manager. Job Types: Full time, Part-time Pay: From $23.00 per hour Benefits: - Discounted or free food - Employee assistance program - Store discount Ability to commute/relocate: - Cambridge, ON N1R 1P1: reliably commute or plan to relocate before starting work (required) Application question(s): - Are you presently or have you ever been employed by any affiliated Pearle Hospitality properties? If YES, List location (ETT: Bardo, The Pearle Hotel & Spa, Cambridge Mill, Elora Mill Hotel & Spa, Ancaster Mill, Spencer's At The Waterfront, Whistle Bear Golf Club) Experience: - Customer service: 2 years (preferred) Licence/Certification: - Smart Serve (required) Work Location: In person Apply on Kit Job: kitjob.ca/job/2pj7y3