Continuing Education Program Officer and Community Liaison, Campbell River

Continuing Education Program Officer and Community Liaison Reporting to the CET Manager– Finance&HR Administration, the Continuing Education Program Officer and Community Liaison (CEPO) works with a diverse range of educational stakeholders to plan and implement funded and tuition‑based cost‑recovery programs and courses, based on identified regional and community needs and opportunities, and delegated priorities. The CEPO may also have a dual reporting relationship with the Manager, Continuing Education, when working on project teams and/or special projects across campus regions. The CEPO is aware of the Mission and Values of North Island College, incorporating and practicing the values in all aspects of the role.

Job Knowledge

Judgment

Teamwork

Planning&Organization

Customer Service Excellence

Communication&Interpersonal Skills

Duties&Responsibilities

Working individually or in project teams, this position is responsible for developing and coordinating scheduled and non‑scheduled Continuing Education programs and courses to meet program delivery and budget targets, showing a high level of flexibility and adaptability to meet community needs and departmental goals.

Responds to contract training requests for delegated portfolio areas, completing all steps needed to satisfy the request, showing a high degree of judgement and tact when negotiating with clients to ensure the requested program is the most appropriate program to meet the clients’ needs and that the College can deliver an excellent product.

This position may be designated to liaise with Elder College committees, instructors and members to provide operational support at the various campus locations.

Liaises with other campuses and centres, and instructional areas regarding applicable Continuing Education offerings; liaises with industry, instructors and service departments to provide operational support at course locations, on and off campus.

Consults with appropriate external agencies and organizations for the development and delivery of programs and services and supports any audit processes according to the needs of the certifying agency, including WorkSafeBC, Transport Canada and others as required.

Prepares training quotes for clients, and develops and submits funding proposals including program budgets, manages program financials, and compiles final reports and financial reconciliations for funders.

Coordinates the curriculum development, review and renewal processes using approved course and program development tools and processes.

Orients instructors to the College’s Mission, the CET departmental mandate, strategic priorities, policies and procedures and monitors classes for instructional quality.

Conducts and reviews course evaluation surveys for each Continuing Education course and program offering and suggests improvements for future offerings.

Sets course fees to ensure that the costs of each course, program or service are balanced against expenses and include required indirect costs and contribution to NIC general revenue. Uses judgement to determine if a course can proceed or if it needs to be rescheduled or cancelled according to enrolment information or extenuating circumstances.

Provides information sessions, tours and detailed program information to promote offerings to potential students and community stakeholders.

Orders and monitors materials, supplies, and equipment required for course and program delivery.

Provides information related to courses and programs to Marketing staff to develop promotional materials and/or creates drafts for approval.

Responds to student and instructor needs and concerns, while ensuring that the College Policy related to Student Complaints and Code of Conduct are understood. Determines if the situation needs to be elevated to the manager’s or director’s attention.

Keeps informed of industry standards and regulations for vocational programs within delegated portfolio areas. Remains current in relation to continuing education/contract training trends and new developments.

Works collaboratively with the Continuing Education Support Assistant and colleagues to coordinate efforts to ensure the effective and efficient operation of the Department.

Monitors, records, and reports on enrolments and activities in all Continuing Education and Ministry‑funded programs. Develops suggestions and action plans to address challenges, reduce expenses, and increase enrolments and revenues.

Provides information and support to students to access NIC Wi‑Fi and networks to engage in online study components, trouble‑shoots with students and IT to resolve access issues.

Handles confidential funding, student, industry and institutional data.

Researches and compiles labour market data to inform program development and renewal.

Researches prospective program sponsors, funders, and partners.

Supports the Director with program development and implementation processes.

Supports program‑specific student recruitment and intake processes.

Provides instructor support for classroom‑based and digital courses, consulting with subject experts as required, and sourcing instructional resources and aids.

Assists with content development of face‑to‑face or digital courses.

Liaises with the Centre for Teaching and Learning Innovation to coordinate instructor orientations to digital tools and platforms. Liaises with Student Technical Services to coordinate student technology orientations.

Required Education&Experience

Bachelor’s degree in Business, Management, Community Development or Education, or equivalent level of education and experience.

3 years’ experience in the delivery of adult education and/or community development programming.

EEO Information

Do you self identify as an Indigenous person? Yes

No

If you are not a Canadian Citizen or Permanent Resident, do you currently have a valid Canadian work permit? Yes

No

Not Applicable

If you have a valid Canadian work permit, please indicate expiry date and the type of work permit you hold. (Type N/A if not applicable).

#J-18808-Ljbffr