CLK 15R - Senior Customer Service Representative, Inside Passage and the Queen Charlottes …

CLK 15R - Senior Customer Service Representative - (123800) Posting Title: CLK 15R - Senior Customer Service Representative

Position Classification: Union

GEU

Work Options: On-Site

Salary Range: $62,609.62 - $70,814.71 annually, plus $76.21 bi-weekly isolation allowance

Close Date: 6/11/2026

Job Type: Regular Full Time

Ministry/Organization: BC Public Service ->Citizens' Services

Ministry Branch / Division: In Person Services

Job Summary The team at Service BC is dedicated to delivering accessible, responsive, and people‑centered services that make it easier for British Columbians and businesses to connect with government. Working across a diverse network of offices and partners, the team values collaboration, inclusion, and respect, and is committed to creating a welcoming environment where different perspectives are valued. Guided by a “Service with Heart” approach, the team strives to ensure services are equitable, inclusive, and meet the needs of all communities across the province.

The Role The Senior Customer Service Representative (SCSR) is the frontline link between government and the public, providing in‑person and telephone services across a wide range of programs. In this role, you will lead and support a team while creating an inclusive, welcoming environment that respects and values diverse perspectives. Guided by a “Service with Heart” approach, the SCSR ensures services are delivered with empathy, fairness, and a focus on meeting the unique needs of every citizen and business.

Qualifications

Grade 12 graduation or equivalent (e.g.: B.C. Adult Graduation Diploma [BCAGD], General Educational Development Certificate [GED], etc.).

Clerical/administrative education and/or training.

Experience supervising, leading teams, projects, and/or the delivery of a program.

Experience delivering service excellence in a high volume, fast paced, rapidly changing environment through in‑person, virtual technologies and telephone interactions.

Experience providing inclusive customer service to a diverse clientele.

Experience with conflict management/resolution and de‑escalating emotionally charged situations.

Experience in word processing/data entry and using computer applications such as MS Office and digital tools for information search and record management.

Preference

Supervisory experience in a unionized environment.

Clerical and/or administrative office experience in a public service sector environment (e.g.: municipal, provincial, federal).

Experience providing services to clients experiencing poverty, substance use, and/or mental health concerns.

Experience handling financial transactions from the general public (e.g.: payment processing, cash handling).

About this Position This position has full time on‑site requirements.

An eligibility list may be established to fill both current and/or future permanent vacancies.

A Criminal Record Check (CRC) will be required.

Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace. We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process. The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non‑status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

For questions regarding this position, please contact .

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