MCI Client Services Manager Role (Edwardsville)

MCI is seeking a Client Services Manager based in Sydney, NS to enhance client relationships and oversee service delivery. This position focuses on effective communication and account management. In this role, you will act as the primary liaison for clients, ensuring that service delivery meets all expectations and KPIs. You will be responsible for conducting performance reviews, handling client onboarding, and collaborating with various teams to streamline processes and improve service offerings. Identifying growth opportunities will also be a key focus for this role. Key Responsibilities: - Manage client accounts as primary contact - Ensure delivery aligns with client expectations and SLAs - Conduct business reviews to assess performance - Collaborate to resolve operational issues - Identify upsell opportunities with current accounts Requirements: - Bachelor’s degree in related field preferred - 3+ years in a contact center or BPO workplace - Strong communication and relationship management skills - Ability to provide analytical insights to clients - Experience with CRM and reporting tools Drive client satisfaction and account performance as a key member of MCI in Sydney, NS. Apply on Kit Job: kitjob.ca/job/2pryz2