Experienced Supervisor In Call Center Operations Edwardsville

Take charge as an Experienced Operations Supervisor at MCI in Sydney, NS, where you will empower a team and drive outstanding customer experiences. Focus on operational excellence and coach agents to success. This key role involves supervising a high-performing team within MCI's tech-enabled contact center. You will oversee daily operations, enhance agent performance, and address customer escalations effectively. Your leadership will help cultivate a positive team culture dedicated to service excellence. Key Responsibilities: • Direct daily operations and ensure KPI compliance • Evaluate agent performance and conduct coaching sessions • Schedule management and real-time adherence oversight • Manage issues escalated by customers for resolution • Work with QA and Training to facilitate agent growth Requirements: • Associate Degree, certification, or relevant experience • At least 3 years of supervisory experience in BPO • Solid leadership and communication capabilities • Knowledge of contact center tools and reporting systems • Ability to thrive in energetic, quick-paced settings Elevate agent performance and operational success in your role as an Operations Supervisor at MCI. J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2q092u