Field Service Manager – Canada (Elora)

Custom Truck One Source (CTOS) is expanding our Canada team and is looking for a Field Service Manager to support our growing operations. CTOS operates service locations in Ayr, Ontario, and Calgary/Edmonton, Alberta, and is part of a North American network of over 40 locations across the U.S. and Canada. We specialize in truck-mounted hydraulic utility equipment, including: Aerial bucket trucks Digger derricks Hi-rail trucks Cranes Other utility and heavy equipment About The Role

Are you a driven professional with strong heavy equipment experience? If so, we want to hear from you. As a Field Service Manager, you’ll play a critical role in coordinating field operations, supporting technicians, and ensuring exceptional service delivery to our customers. What You’ll Do

Dispatch and coordinate Field Service Technicians for all offsite work Troubleshoot, repair, and maintain equipment (aerials, cranes, digger derricks, hi-rail, etc.) in shop and field environments Review and verify technician work; elevate issues as needed Manage incoming service calls and assign resources accordingly Maintain compliance with DOT regulations and technician logs Review inspection reports, repair orders, and timecards for accuracy Update and maintain the Customer Interaction Center daily Communicate with customers and internal teams to minimize equipment downtime Partner with the Service Manager to improve operations and customer satisfaction Support scheduling, including on-call rotations and reporting Travel as needed (10–25%) based on business needs Ensure adherence to safety standards and participate in CTOS and OEM training What We’re Looking For

High School Diploma or equivalent (GED) Journeyman or Red Seal Heavy Equipment Technician (or equivalent experience) 5+ years of experience in heavy equipment, truck, or construction machinery repair Strong knowledge of:

Hydraulics Electrical systems Chassis and track equipment Utility equipment (cranes, digger derricks, hi-rail)

Ability to read and interpret technical manuals and diagnostics Strong leadership, communication, and problem-solving skills Comfortable using laptops/diagnostic tools The Ideal Candidate

Hands‑on leader who leads by example Highly collaborative and solutions-oriented Committed to safety, quality, and customer satisfaction Thrives in a rapid-growing, team-focused environment Benefits

Life Insurance Accidental Death & Dismemberment (AD&D) Dependent Life Insurance Short-Term Disability (STD) Long-Term Disability (LTD) Extended Health Care Coverage Virtual Health Services Employee Assistance Program (EAP) & Travel Assistance RRSP (Registered Retirement Savings Plan) Paid Vacation, Holidays & Sick Days

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