Customer Experience Leader at GoldCare, Montérégie-Nord (Saint-Antoine-Sur-Richelieu)

Elevate healthcare as a Customer Experience Leader at GoldCare. Apply your expertise in Home&Community Care to enhance customer adoption and deliver impactful solutions in this critical role.

As a Customer Experience Manager, you will blend customer success with account management and project delivery. Drawing on over 10 years of experience in Home&Community Care or Long-Term Care, you will lead customer implementations and foster strong relationships that drive renewals and satisfaction. This role requires collaboration with key stakeholders to optimize their use of GoldCare software.

Key Responsibilities:• Own the full experience for care provider organizations • Lead successful GoldCare rollouts and implementations • Deliver training and guidance on software configurations • Translate feedback into actionable product enhancements • Build relationships with key customer stakeholders

Requirements:• 10+ years in customer experience in healthcare • Experience in Home&Community Care or Long-Term Care• Proficiency in Microsoft Office tools • Bachelor's degree or equivalent experience • Project management certification preferred

Contribute your analytical skills, proactivity, and organizational talents to create lasting impacts in healthcare delivery as part of GoldCare. #J-18808-Ljbffr