Remote Patient Support Representative, Chambly

Become a key Player in client assistance with Teladoc Health as a Remote Patient Support Representative. This role supports patients through phone, email, and chat inquiries while ensuring excellent service quality.

As a Tier 1 Patient and Member Support Representative, you'll be crucial in addressing member concerns and coordinating support services. Your ability to explain complex concepts clearly will significantly enhance patient satisfaction. You’ll work both independently and collaboratively in a dynamic team, demonstrating outstanding problem-solving skills while managing a variety of inquiries.

Key Responsibilities:• Handle client inquiries via phone, email, and chat • Resolve issues promptly to enhance customer satisfaction • Coordinate queues and manage multiple priorities • Ensure effective communication within a team • Address crisis situations with professionalism

Requirements:• Bilingual in English and French • Exceptional empathy in patient interactions • Top-notch organizational skills in a fast-paced setting • Adaptable to new processes and environments • Experience in healthcare or tech is a plus

Bring your dedication and communication skills to the Teladoc Health team. #J-18808-Ljbffr