Service Advisor (Summerside)

D. Alex MacDonald Ford is seeking a full-time, permanent Service Advisor to join our Summerside dealership. This is an exciting opportunity for a customer-focused, detail-oriented professional to become a key part of our award-winning Service Department. As a Service Advisor, you’ll be the main point of contact between our service team and our valued customers. You’ll help ensure a smooth and efficient service process—from initial customer greeting to vehicle delivery—while providing expert guidance and exceptional customer care throughout the experience. The base pay for this role is $17 -$19 an hour, with a solid performance based incentive program. Key Responsibilities: - Greet service customers promptly and professionally, both in person and by phone - Listen to customer concerns and accurately document vehicle issues - Recommend appropriate maintenance and repair services - Create, manage, and close repair orders using our dealership management software (PBS) - Communicate with technicians and relay findings to customers in an easy-to-understand way - Perform vehicle walk-arounds and inspections when needed - Ensure timely updates to customers on vehicle status and repair progress - Manage day-to-day paperwork and maintain service department workflow - Help maintain a clean and organized service drive area What We’re Looking For: - Previous experience in an automotive service or customer service role preferred - Strong communication and interpersonal skills - Ability to remain calm under pressure and multitask in a fast-paced environment - A professional and approachable demeanor - Strong organizational skills and attention to detail - Familiarity with dealership management systems (PBS knowledge is an asset) - Valid driver’s license and clean driving record - A team player with a strong work ethic and a passion for customer service If you're a motivated individual looking to grow with a well-established dealership that values integrity, teamwork, and customer satisfaction, we’d love to hear from you. We thank all applicants for their interest, however only those selected for an interview will be contacted. Pay: $25.00-$30.00 per hour Benefits: - Dental care - Disability insurance - Extended health care - Life insurance - On-site parking - Paid time off - Store discount - Vision care Ability to commute/relocate: - Summerside, PE: reliably commute or plan to relocate before starting work (preferred) Licence/Certification: - Driving Licence (required) Work Location: In person Apply on Kit Job: kitjob.ca/job/2nxrwc