Customer Service Representative (Clyde River)

Purpose: The Customer Service Representative serves as a key liaison between the company and its clients, delivering high-quality support within a long-haul transportation setting. Focused on facilitating seamless communication, this role ensures client needs are met with professionalism and efficiency, particularly in managing cross-border freight shipments between Canada and the United States while upholding compliance and customer satisfaction. Responsibilities: - Serve as the first point of contact for customers regarding freight status, delivery timelines, and general inquiries. - Provide timely and accurate information on shipments moving between Canada and the USA, ensuring pickup and delivery dates and times are correct and consistently updated. - Coordinate with dispatchers, drivers, and operations staff to ensure customer needs and service expectations are met. - Proactively communicate any delays, disruptions, or changes to customers and offer practical solutions. - Maintain accurate customer records and shipment documentation in internal systems. - Resolve customer complaints or escalate issues to the appropriate department for resolution. - Track and trace shipments, providing regular updates to clients. - Assist in the preparation of customs documentation and ensure compliance with cross-border transportation regulations. - Contribute to continuous improvement efforts in customer satisfaction and service delivery. - Support other administrative or operational tasks as needed. - Handle any conflict in a calm, courteous, and diplomatic manner. Qualifications: - High school diploma or equivalent is preferred; post-secondary education in business, logistics, or a related field is an asset. - Previous experience in customer service, preferably within the transportation or logistics industry. - Familiarity with cross-border shipping processes between Canada and the USA. - Excellent communication and interpersonal skills, along with strong problem-solving abilities. - Proficiency in Microsoft Office and transportation management software (e.g., TruckMate). - Strong organizational skills and attention to detail. - Ability to handle multiple tasks and work in a fast-paced workplace. - Bilingual (English/French) or proficiency in additional languages is considered an asset. Work Schedule - Mon-Fri: 8:00am- 5:00pm Job Type: Full-time Pay: $41,600.00-$42,500.00 per year Benefits: - Dental care - Extended health care - On-site parking Work Location: In person Apply on Kit Job: kitjob.ca/job/2p09oh