Accommodations - Front Desk Supervisor, Manning Park

Wage: $21 - $23 per hour (DOE) Full-Time - Permanent

About Manning Park Resort Manning Park Resort is a year‑round destination resort located between Hope and Princeton, British Columbia. Surrounded by stunning mountain scenery and protected wilderness, the resort offers a unique lifestyle that blends meaningful work with outdoor adventure. Employees enjoy access to activities such as hiking, canoeing,kayaking, stand‑up paddleboarding, skiing, snowboarding, and snowshoeing. Staff housing is available, making this a rare opportunity to live and work in a beautiful mountain setting.

Position Overview Manning Park Resort is seeking an experienced, enthusiastic, and service‑driven Front Desk Supervisor to join our Accommodations team. This leadership role is responsible for overseeing Front Desk operations while ensuring a consistently high level of guest service. The successful candidate will be a hands‑on leader who enjoys supporting team members, resolving guest concerns, and contributing to a positive and professional workplace culture.

Key Responsibilities

Deliver exceptional guest service while maintaining a high standard of professionalism at all times

Supervise daily Front Desk and Night Audit operations to ensure smooth and efficient service

Foster a positive, supportive, and team‑oriented work environment

Monitor, track, and record Front Desk and Night Audit productivity

Develop, implement, and maintain front desk procedures and service standards

Respond to guest feedback and resolve concerns promptly and professionally

Manage and support escalated guest issues to ensure timely resolution

Coordinate, assign, and review daily tasks for Front Desk team members

Support the Accommodations Manager and Housekeeping Manager in developing work schedules based on business demand

Review and approve employee timesheets

Train, onboard, and support the ongoing development of Front Desk and Night Audit team members

Maintain clear and effective communication with all resort departments

Administer booking channels and ensure listings and related media are current and accurate

Perform Front Desk and Night Audit duties as required, including reservations, guest check‑ins and check‑outs, and phone and online communications

Qualifications and Experience

Strong customer service and problem‑solving skills

Excellent communication and people management abilities

Minimum two years of Front Desk experience preferred

Minimum one year of supervisory or leadership experience preferred

Self‑motivated, reliable, and capable of prioritizing tasks effectively

Ability to work efficiently in a fast‑paced environment, both independently and as part of a team

Proficient with email, reservation systems, and guest communication tools

Professional attitude and appearance

Highly organized with strong attention to detail

A minimum one‑year commitment is required

Benefits

Free rent with bi‑weekly utilities of $170 (includes water, hydro, waste, and heat)

Free Wi‑Fi

Free seasonal activity passes

Winter: Alpine and Nordic

Summer: Boathouse access

Free equipment rentals and lessons

Monthly onsite medical and wellness services

Regular grocery pick‑up service

Food and retail discounts at

Country Store

Pinewoods Restaurant

Bears Den Pub

Daylodge

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