Distributor Service Representative (Chilliwack)

The Distributor Service Representative will provide technical assistance for our different equipment brands and deliver instructions and training to our customers and staff members. This role will receive ongoing factory training and direction to assist customers with the proper installation, service, and repair of our major equipment lines; as well as reduce warranty claims and protect the reputation of the brands. Division ECCO Supply Reporting Structure Reports to: Regional Director of Sales Branch Operations, or designate Key Responsibilities - Maintain good working relationship with all co-workers and ECCO employees - Assist customers by phone, via email, and in-person; evaluate and troubleshoot operational problems as needed - Test and evaluate recent technologies - Support the roll‑out of new products and product lines as needed - Prepare and provide product demonstrations for customers - Act as a liaison between inspectors and customers in settling any potential disputes - Provide specs, installation, and operations materials to customers Training - Work with both ECCO employees and vendors to develop training sessions to educate them on major HVAC equipment brands; identify skills or knowledge gaps that need to be addressed - Develop training curriculum, tests, and assignments; plan and implement educational activities and events - Conduct training sessions at ECCO’s Supply branches, customer locations, and training centers as needed - Ensure supplies and resources for lectures and presentations are available Distributor Service Representative Tasks - Maintain strong relationships with all current and potential customers and vendors - Identify improvements and modifications to departmental procedures - Process warranties to improve sales and customer satisfaction - Provide timely and accurate customer feedback - Continuously develop and upgrade education/product knowledge and applications, including features, benefits, warranties and limitations; attend training to efficiently service customers - Stay informed regarding special promotions, industry trends, and product offering; as well as company policies affecting the business relationship - Attend various meetings, conferences, and industry trade shows approved by ECCO Supply management - Travel as needed - Participate in yearly inventory count - Provide progress reports to the Regional Director of Sales Branch Operations as required - Other duties as deemed necessary by Management Due to the dynamic nature of this Company the duties and responsibilities may reasonably change from time to time. Qualifications - 3+ Years of sales experience in the building materials industry or an equivalent combination of two years of HVAC sales, education, training, and experience - Outstanding communication skills, both written and oral, including the ability to communicate with all levels of the organization - Ability to communicate technical product information to customers and ECCO employees - Demonstrated ability to lead people and get results through others - Attention to detail and good problem‑solving skills - Work with a high degree of integrity and a sense of urgency - Troubleshooting skills and problem‑solving skills - Strong computer skills - A current driver’s License and clean driving abstract #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2phft9