Customer Service Manager Fostering Team Excellence And …, Cobourg

Take charge as a Customer Service Manager in retail, focusing on exceptional customer experiences. Lead front-end operations while ensuring compliance and cultivating customer loyalty with effective team management. In this key role, you will oversee all aspects of customer service at the front end. Your leadership will ensure smooth operations and guide Associates in following best practices for service delivery. Responsibilities include managing customer concerns, supervising transactions, and training staff on company programs and procedures. Key Responsibilities: • Ensure secure lifting techniques and emergency protocols • Assist customers and address Associate inquiries • Monitor and coordinate breaks for Front End associates • Train Associates on company systems and initiatives • Supervise purchase and return transactions Requirements: • Minimum age is 16 years old • Previous experience in customer service management preferred • Solid leadership and communication skills • Familiarity with retail operations essential • Ability to enforce compliance with company standards Lead a committed team to create outstanding customer interactions while ensuring operational excellence in retail. J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2o8lsq