Service Manager (Orono)

Location: Orono, ON Type of Employment: Full-Time As Service Manager, you’ll lead a dynamic service department, driving excellence in operations, customer satisfaction, and team performance. You’ll be the go‑to leader who ensures every repair, service call, and interaction reflects Premier’s values — reliability, integrity, and care. This is a chance to take ownership of a thriving department, build a high‑performing team, and make a tangible impact every single day. What You’ll Do - Lead and oversee daily service operations — from shop scheduling to technician efficiency. - Partner with store management to develop and achieve annual service budgets and measurable goals. - Drive customer satisfaction by resolving issues with professionalism and care. - Recruit, train, coach, and inspire a talented service team to grow both personally and professionally. - Manage financial performance, ensuring profitability and operational excellence. - Maintain proper documentation and reporting to assess department and team performance. - Ensure the service department is fully equipped, safe, and running at peak efficiency. - Collaborate with sales, parts, and marketing teams to create a seamless, customer‑first experience. What You Bring - 5+ years of leadership experience in a dealership or service‑oriented environment, managing teams of 10+ people. - Solid understanding of financial management and P&L; accountability. - Strong organizational and time management skills — thrives under pressure and tight deadlines. - Proven ability to lead change, improve processes, and drive results. - Excellent communication, interpersonal, and problem‑solving skills. - Proficient in Microsoft Office (Word, Excel, Teams, PowerPoint). - Mechanical aptitude or technical understanding is an asset. Why You’ll Love It Here - Competitive wages and performance‑based profit sharing. - Job stability with an essential business serving agriculture and construction. - Supportive, team‑oriented culture where your ideas matter. - Opportunities for growth and career advancement across many locations. - A chance to make a real difference for your customers and your community. At Premier Equipment, we are committed to fostering an inclusive, accessible work workplace, where all employees feel valued, respected and supported. We offer accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview, please advise us if you require an accommodation. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2ofptp