Supervisor For Front Desk Operations Banff

Join Banff Caribou Lodge & Spa as a Front Desk Supervisor in scenic Banff, AB. This full time role focuses on managerial duties, setting high standards for customer service and team performance. As the Front Desk Supervisor, you'll lead the front desk team and ensure smooth daily operations. Your sharp organizational and multitasking skills will be critical in training staff, overseeing check-ins and reservations, and resolving guest inquiries. You'll play an integral role in maintaining a welcoming atmosphere for all visitors. Key Responsibilities: • Supervise and train front desk team members • Oversee check-ins, bookings, and guest communication • Uphold high standards of customer satisfaction • Address guest concerns and resolve issues promptly • Maintain skilled phone etiquette at all times Requirements: • Solid supervisory and leadership skills required • Extensive experience in hospitality preferred • Exceptional customer service and multitasking skills • Flexibility with work shifts, including holidays • Hospitality management software knowledge is beneficial Cultivate a positive guest experience while leading your team effectively at the Banff Caribou Lodge. J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2o71km