Customer Focused Visitor Services Supervisor In A Resort …, Golden

Shape unforgettable guest experiences as a Visitor Services Supervisor. Supervise staff, facilitate communication, and drive operational excellence in a vibrant resort. As a Visitor Services Supervisor, you will manage daily tasks to ensure quality service delivery. Your role involves providing hands-on supervision, assisting with staff orientation and training while maintaining a solid relationship with other departments. You'll actively contribute to a welcoming setting that encourages guest satisfaction. Key Responsibilities: • Manage Visitor Services desk operations effectively • Assist with training and supervising visitors' agents • Address guest inquiries and ensure prompt responses • Maintain staffing levels according to trends • Support ongoing improvement of departmental procedures Requirements: • At least 2 years of supervisory experience in customer service • Proficient in Microsoft Office and Windows • Familiarity with POS systems is an asset • Experience in the tourism or mountain resort industry preferred • Adaptable schedule including weekends and holidays Lead your team to create memorable experiences for every guest at the resort with your commitment to excellence. J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2nia9w