Hospitality Training Manager at Pursuit (Banff)

Elevate the hospitality experience with Pursuit as a Training Manager. Lead systems design ensuring teams deliver exceptional guest experiences across our global destinations. In this key role, you will shape the hospitality training approach across Pursuit's portfolio. Collaborating with Operations, Brand, QA, and People teams, you will embed training, leadership, and execution to enhance guest satisfaction. Your expertise will be pivotal in creating structured learning pathways from onboarding to advanced leadership capabilities. Key Responsibilities: • Own and evolve Pursuit’s hospitality training standards • Design training journeys for all levels within the organization • Equip leaders to coach teams and promote high performance • Develop scalable training programs reflecting brand and local cultures • Align training with SOPs and operational priorities Requirements: • Proven experience in designing training systems • Robust cross-functional collaboration skills • Capability in analyzing performance metrics • Knowledge of hospitality industry standards • Adaptability to seasonal operational needs Shape the future of hospitality training and contribute to exceptional guest experiences at Pursuit. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2nmftn