Pursuit Training Manager for Hospitality (Banff)

Join Pursuit as a Training Manager and redefine how hospitality is taught and delivered. You'll shape consistent training experiences that enhance guest engagement across all locations. This maternity leave coverage role allows you to lead the enterprise hospitality training, aligning operational capabilities with exceptional service standards. Your responsibility includes designing a comprehensive learning and development ecosystem that fosters leadership and cultural integrity. Partner closely across teams to ensure effective training execution that resonates with both brand expectations and local authenticity. Key Responsibilities: • Implement and improve hospitality training across all business lines • Manage the full training journey from onboarding to leadership • Coach leaders to build high-performing, guest-centric cultures • Create programs that enable local authenticity in service delivery • Integrate training with established operational standards Requirements: • Experience in hospitality training or development • Robust analytical skills to identify performance gaps • Excellent communication and collaboration abilities • Familiarity with QA and operational performance metrics • Strategic mindset for seasonal and peak readiness Drive leadership and guest experience transformation at Pursuit with your innovative training programs. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2oflfd