Dedicated Reservation Customer Service Agent, Banff

Enhance guest journeys as a dedicated Reservation Agent within a global call center. Your role will be crucial in managing customer calls and reservations with care.

The position involves processing reservations, managing changes, and ensuring guest satisfaction through effective communication. As part of a supportive team, you will resolve guest issues promptly and accurately, while promoting company services. Familiarity with reservation systems is highly valued as you work to meet performance metrics.

Key Responsibilities:• Make and manage hotel and attraction reservations • Resolve guest issues swiftly and professionally • Process cancellations and changes according to policies • Maintain accurate records in reservation systems • Communicate effectively with internal teams

Requirements:• 1-2 years of relevant call center experience • Strong communication skills, English fluency required • Passion for providing exceptional customer service • Familiarity with reservation systems is a plus • Flexible availability, including weekends and holidays

Become part of a team that connects people to unforgettable experiences in beautiful locations. #J-18808-Ljbffr