Customer Experience Representative (Sundre)

Job ID: 521404

Job Summary This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow‑up, and resolution to client inquiries or issues. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

Job Location This position will be based in Rocky View County, AB.

Job Responsibilities

Assist customer with product questions, ordering, order tracking, complaints, and problems

Enter email and phone orders into system for delivery

Issue credits or debits accurately, when applicable

Send open order reports, as required

Process debit and credit card payments

Answer incoming calls

Provide information requested by customers in a timely fashion

Ensure accuracy of invoices and on‑time delivery of orders

Track orders from entry into the system to delivery or pick up by the customer

Support the sales team, as required

Build strong relationships both internally and externally

Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records

Arrange freight for orders ensuring best price and delivery to meet customer needs

Dispatch, provide loading documents, and provide direction to drivers

Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis, as needed

Job Requirements

High school diploma/equivalent or comparable in related experience

Detail oriented

Positive with basic math

Skilled in Microsoft Office suite

Good organizational and problem‑solving skills

Experience with a multi‑line phone system

Attention to detail

Pleasant phone personality

Ability to multi‑task

Reliable form of transportation required

What CRH Offers You

Highly competitive base pay

Comprehensive medical, dental and disability benefits programs

Group retirement savings program

Health and Wellness Programs

An inclusive culture that values opportunity for growth, development, and internal promotion

CRH welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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