Front Desk Supervisor At Banff Caribou Lodge

Elevate guest experiences as a Front Desk Supervisor at Banff Caribou Lodge & Spa in Banff, AB. This full time role focuses on exceptional service and team leadership. As a Front Desk Supervisor, you will manage daily operations and ensure outstanding customer satisfaction. You will train and mentor front desk staff while maintaining high phone etiquette standards. Your ability to address guest concerns will create a welcoming atmosphere and contribute to the lodges excellent reputation. Key Responsibilities: • Oversee receptionist duties and provide training for the team • Ensure the highest standards of customer service and satisfaction • Handle guest inquiries and resolve concerns promptly • Maintain effective phone etiquette among staff • Foster a positive workplace for guests and team members Requirements: • Robust leadership and mentoring skills • Proficiency in reception operations, including check-ins • Exceptional customer service and communication abilities • Excellent problem-solving and multitasking skills • Flexibility to work varying shifts, including weekends Lead your team to create memorable experiences for guests at Banff Caribou Lodge & Spa. J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2p3ep6