Banff Lodging Operations Manager

Role & Responsibilities We are seeking a dynamic leader to embrace and lead our front‑line teams in providing an elevated guest experience in beautiful Banff National Park. This is a management role reporting to the Director of Operations, Banff Lodging. As the Operations Manager, you will oversee the day‑to‑day operations of our two properties in Banff and support our line staff, encouraging them to go beyond in creating memorable experiences. - Lead, mentor and motivate staff across departments to embrace Hospitality Standards and inspire lasting memories for our guests. - Reimage our Guest journey from start to finish with an emphasis on providing the most welcoming hotels in Banff. - Oversee Front of house operations of the Elk and Avenue and Mount Royal Hotel. - Collaborate with hotel & restaurant managers in reviewing and refining operational procedures to empower our team to resolve issues efficiently and effectively. - Work closely with our Hospitality Excellence team to roll out new procedures and share best practices throughout the region. - Monitor guest feedback, respond appropriately and work with each department supervisory team to assist in timely replies. - Identify opportunities to refine and implement best‑in‑class hospitality and service standards. - Maintain a high level of standard throughout the properties with a focus on cleanliness, presentation, welcome experience and operational efficiencies. - Handle guest complaints to avoid negative impacts on the team or guest experience. - Be a champion of Health and Safety and ensure proper protocols are followed with any incidents or safety concerns. - Collaborate with our attraction partners to assist guests with a seamless visit to Banff National Park. - Monthly reporting on guest surveys, satisfaction and action plans to drive guest engagement scores. - Other duties as assigned. Required Skills, Qualifications & Experience - The ideal candidate will be highly organized. - 2–4 years’ experience operationally at a management level. - A leader in your field, your experience would preferably include a strong background in Front Office and/or rooms division. - An innovative thinker who provides solutions to ensure support of guest and employee needs. - Confidence in decision making based on research and trends is an asset to this role. - Proven team‑builder with outstanding motivational skills and coaching ability. - High degree of attention to detail and professionalism. - Demonstrated commitment to finding new and better ways of working by applying learning, feedback and experience. - Results oriented with the ability to be flexible. - Energetic, enthusiastic and self‑motivated and prepared to exceed our guest and employee expectations. - Confidence in decision making based on research and trends is an asset to this role. Benefits - Join an inclusive, global team and make life‑long connections. - Enjoy free access to Pursuit attractions and 50% off for friends. - Get discounts on hotel stays, dining, and retail. - Access subsidized mental health and wellness resources. Equal Employment Chance Statement Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity‑deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2p3wea