Front Desk Agent/Night Auditor - Mountaineer Lodge (Lake Louise)

- No LMIA available - affordable shared housing available - health benefits - staff events and activities - summer retention bonus The Mountaineer Lodge offer a friendly professional workplace with chance to grow with the company. This family-owned properties of 80 rooms offers warm hospitality, standard rooms and suites, complimentary breakfast and laundry facilities for guests. For more information about our property, location and staff accommodation, please visit us at Job Summary Join our team as a Front Desk Agent / Night Auditor, handling 3 day/evening front desk shifts and 2 overnight audit shifts (11pm–7am). You will deliver warm, professional guest service while ensuring accurate financial reconciliation during night shifts. Reporting to the Front Desk Manager, you’ll work both collaboratively and independently in a spectacular mountain location. Key Responsibilities Front Desk Duties (Day/Evening Shifts) - Welcome guests, perform check-ins/outs, issue keys, and explain amenities & local attractions - Manage reservations (phone, online, walk-in) - Provide concierge services, recommend activities, arrange bookings - Handle payments, cash/credit transactions, and folios - Answer phones, resolve minor complaints, coordinate with housekeeping - Maintain a clean, organized front desk area - Complete shift-end cash summaries Night Auditor Duties (11pm–7am) - Provide friendly service to arriving/late-night guests (check-in/out, concierge) - Process reservations and telephone inquiries - Post room charges, taxes, and folios accurately - Verify and balance all daily accounts, resolve discrepancies - Run end-of-day audit, prepare financial reports - Conduct security walk-arounds and ensure building safety - Maintain clean work area; perform light public-area tasks (towel folding, tidying) during quiet periods - Follow all Occupational Health & Safety policies Qualifications & Skills - Hospitality/guest service experience an asset - Strong English communication and problem-solving skills - Excellent attention to detail and accuracy (especially for audit work) - Basic computer skills; WebRezPro experience a plus (training provided) - Self-motivated, able to work independently overnight - Team player with professional appearance and positive attitude - Second language an asset (German, Dutch, French, Korean, Chinese, Japanese) - Valid Canadian work permit required - Criminal Record Check required Our Values Love it • Own it • Share it • Solve it • Laugh If you’re passionate about hospitality and ready to deliver exceptional guest experiences in the Canadian Rockies, apply today! Working Conditions: - Standing and your feet 4- 8 hours per day, - Sometimes dealing with difficult customers and unexpected interactions - Fast pace high stress environment sometimes - Shift work, evenings, and weekends etc. #ML Apply on Kit Job: kitjob.ca/job/2pby21