Coordinator, Guest Logistics (Banff)

Job Information Position Title: Coordinator, Guest Logistics Company Name: CMH Heli‑Skiing & Summer Adventures Reports To: Manager, Guest Logistics Location: Banff, Alberta Job Status: Full-time, Year Round FLSA Status: Non-Exempt Number of Positions: 1 Desired Start Date: May 2026 Position Overview The Coordinator, Guest Logistics supports all logistics related to the transportation of guests between key meeting points and CMH staging areas. The role requires a keen eye for operational details, problem‑solving ability, and adaptability to unforeseen circumstances. Essential Duties and Responsibilities - Coordinate all exchanges and transfers to and from CMH staging areas and key meeting points. - Perform administrative tasks pertaining to guest transfers and exchange day operations. - Monitor and process guest and lodge communications related to transportation. - Coordinate the on‑coach food and beverage program. - Act as a point‑person for seasonal Transfer Coordinator staff accompanying guests on the coach. - Follow up on guest inquiries with a solution‑focused mindset. - Problem‑solve logistical changes and impacts from road closures and delays. - Assist the Guest Services team as needed to support a seamless guest experience. - Provide coverage for Traco shifts as required. - Create exceptional guest moments as the first and last point of contact for the CMH experience. - Help support implementation of CMH health and safety initiatives. - Help support implementation of CMH sustainability initiatives. - Train, participate in and provide support, as required, during emergency response situations. Minimum Qualifications - Post‑secondary education in a related field. - 1-2 years of experience in a professional office setting. - Class 5 driver’s license with a clean driving record. Class 4 driver’s license and experience driving in winter conditions preferred. - Experience as a tour guide or group leader, or equivalent experience in the service industry. - Experience with high‑end or luxury customer service preferred. - Experience in the ski industry preferred. Competencies, Knowledge, Skills, Abilities, and Other Qualities All CMH employees will demonstrate integrity, discretion, and critical thinking, along with adaptability and effective problem‑solving skills. A positive, collaborative working style is essential, with the ability to build meaningful relationships with key internal and external stakeholders. Strong organizational skills, attention to detail, and strategic planning abilities are crucial. The candidate must be able to communicate clearly, effectively, and in a timely manner, maintaining professionalism and confidentiality in all interactions. Proficiency in Microsoft Office and the ability to quickly learn other relevant software platforms are key, as is the ability to prioritize tasks in a fast‑paced environment with fluctuating seasonal workloads and changing priorities. The role requires a trustworthy, goal‑oriented, respectful, and self‑directed individual who can navigate complex responsibilities. Additionally, the candidate must have the confidence to interact with all levels of the company, including those in remote locations within a hub‑and‑spoke model. Working Conditions - Able to lift, carry, or otherwise move and position up to 20 pounds on an occasional basis. - Manual dexterity to operate a computer and other common office equipment on a constant basis. - This position is required, at times, to work on evenings, weekends, and holidays based on the needs of the business. - This position may require occasional travel to CMH areas, as well as some travel to industry functions on an occasional basis. - CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company's success while also having the opportunity to achieve their full potential as individuals. Other Duties As Assigned This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. Compensation A competitive compensation package, including an attractive base salary, will be provided based upon qualifications, experience, and skill set. Further details will be discussed in a personal interview. Perks and Perks - Health and dental benefits after 90‑day probationary period. - Group Savings Plan eligibility after the 90‑day probationary period. - Paid personal/sick and vacation days. - CMH Ski Pass Program. - IKON Pass Benefits. - Pro deal affiliations with Brand Partners. - Opportunities to heli‑hike and heli‑ski as available. - CMH is an equal chance employer. Apply on Kit Job: kitjob.ca/job/2pceu0