Guest Services Manager at a Resort (Sundre)

Lead guest services as a full time Manager at a dynamic hotel or resort. This role focuses on staff recruitment, policy implementation, and client relations at the physical location. We are hiring a Guest Services Manager to oversee daily operations in the hospitality sector. This permanent position involves recruiting and managing a team of 5-10 staff members, developing policies, and ensuring exceptional guest experiences. You will also be responsible for budget management and addressing customer concerns, all while providing assistance to guests with special needs. Key Responsibilities: • Develop and implement operational policies • Recruit and train staff for optimal performance • Conduct performance reviews and assist staff development • Manage budgets and monitor financial performance • Address customer complaints and enhance guest satisfaction Requirements: • Experience in hotel or resort settings • Knowledge of CRS and MS Office • Valid driver's license for transportation • Bondable with a criminal record check • Permanent or temporary resident in Canada Become a part of a rewarding guest services team and ensure exceptional experiences for all visitors. Apply on Kit Job: kitjob.ca/job/2pfzw9