Guest Services Banff

Front Desk / Server – Storm Mountain Lodge (with staff accommodations) Location: Banff National Park (Highway 93 South) Job Type: Full time Accommodation Available About Us: Storm Mountain Lodge is a historic, boutique cabin resort known for exceptional guest service and one of the top-rated dining experiences in the Rockies. We are a small, hands-on team working in a stunning remote setting between Banff and Lake Louise. Job Description: This is a dual-role position with a mix of front desk and serving. You’ll welcome guests, manage check-ins, assist with reservations, and also provide warm, attentive service in our intimate dining room. Perfect for someone who enjoys variety and thrives in a small-team workplace. Housing We have on-site shared staff accommodation and meals available at $15/day. Key Responsibilities Front Desk (Guest Services): Greet guests, handle check-ins/outs, and process payments Manage reservations and guest communication (email, phone, messaging) Use Cloudbeds PMS to update bookings and daily reports Provide local information (hikes, conditions, attractions) Assist with small retail sales in our gift shop Restaurant Service: Deliver professional, friendly food & beverage service Take orders, run food, and handle payments using Lightspeed POS Set up and reset the dining room Learn menus, daily features, and allergen details General Lodge Support: Help maintain a clean, welcoming lodge environment Pitch in as needed—small team culture Occasional light duties such as delivering amenities or assisting during busy periods Qualifications Experience in hospitality (front desk or serving) preferred Strong communication and multitasking skills Comfortable with digital tools (PMS/POS systems) Positive, guest-first attitude Serving It Right or equivalent certification required What We Offer Competitive wage A unique workplace in a quiet wilderness setting Small, supportive team Chance to work in both guest services and dining Job Types: Full time, Permanent Pay: $19.00-$21.00 per hour Benefits: Commuter benefits Dental care Discounted or free food Extended health care On-site parking Store discount Language: English (required) Work Location: In person Apply on Kit Job: kitjob.ca/job/2p9gr7