Customer Experience Team Leader - FT Temp (Canmore)

Position Overview

Reporting to the Supervisor of Customer Experience, the Customer Experience Team Leaders are responsible for ensuring complete and consistent delivery of exceptional customer service at our recreation facilities. The primary focus is overseeing the effective day-to-day operations of the customer service desks and front-line activities at Elevation Place and the Canmore Recreation Centre. Team Leaders provide ongoing training, support and mentorship to the Customer Experience team to ensure consistent delivery of service standards.Core Accountabilities

Enhance and customize the user experience by implementing strategies and best practices that engage users and align with the unique needs, interests and goals of users Participate in the daily operations of the Customer Experience service desk Assist with the day-to-day administrative work related to the customer experience and operationsOversee the processing of membership sales including tracking, closing the sale, follow-up, statistics and reporting Manage ordering, receiving, and management of retail items Implement, monitor and update standard operating procedures that ensure the delivery of outstanding customer service and enhance user relationships and sales targetsProficiently and efficiently use computer operating systems, software and applications such as MS Office (Word, Excel, Outlook) and Recreation Management Software Update data in the Recreation Management System and assist in the preparation of activity reports showing weekly, monthly, quarterly and annual sales reportsSupport program scheduling and registrations by ensuring regular communications with all recreation departments Support the facility booking team Maintain confidentiality of all client information Assume specific key holder responsibilities associated with security and reconciliation of floats and the security of financial instruments and recordsAssume opening and closing responsibilities Possess certain software permissions which exceed those of Customer Experience Agents Assist in completing daily cash deposits and cash reconciliation Monitor HR Learning Calendar and ensure staff are up to date on all training requirements Responsible for membership administration including the completion of bi-weekly payment runs, Accounts Receivable, etc.Education&Qualifications

Post‑secondary education in Recreation, Kinesiology, Physical Education, Business or Hospitality, Travel and Tourism – asset Current Standard First Aid and CPR Certification, including AED – required Experience

Minimum of 2 years in Recreation and/or Front Desk Customer Service– required Experience in leading people, customer service, and membership sales/services – asset Ability to manage a high volume, fast‑paced customer service environment including bookings, walk‑ins, membership sales, inquiries and complaints – requiredAbility to work well under pressure, while creating and maintaining a fun workplace– required Intermediate level of computer skills in Microsoft Office software and database entry/reporting – required Previous experience with recreation or hospitality management software for activity and facility management – preferredSalary&Benefits

Pay Range– $34.69 to $38.77 per hour. Compensation will be calculated based on the successful candidate’s related work experience and education This is a full‑time temporary position for 12 months FT Temporary benefits package Personal development&learning opportunities Positive work culture Work‑Life Balance Hours of Work

Our fabulous new Elevation Place Recreation Facility is a 364‑day a year operation. The Customer Experience team plays a crucial role in the day‑to‑day operations of this facility and it is required to work a diversity of shifts to support the operational success. Flexibility from our Team Leaders to work evenings, weekend and holiday scheduling will bea requirement of this position.The Town of Canmore is committed to fostering an inclusive and respectful workplace. We are proud to be an equal opportunity employer and make employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, age, disability, marital status, family status, ancestry, place of origin, or any other protected characteristic under applicable law.We believe diversity strengthens our organization, and we encourage applications from all qualified individuals. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, 700 Railway Ave, Canmore, AB T1W 1N9, Canada

#J-18808-Ljbffr