Front Desk Supervisor at Pursuit, Banff

Enhance guest experiences as a Front Desk Supervisor with Pursuit. Oversee administrative tasks and ensure exceptional service for all hotel guests.

Pursuit is seeking an experienced Front Desk Supervisor to manage operations and guest interactions in a major hotel. With 2-5 years within the hospitality industry, including supervisory roles, you will welcome guests and supervise daily front desk activities. You'll be expected to handle guest complaints effectively and ensure all team members are trained in emergency procedures.

Key Responsibilities:• Ensure smooth administrative operations at the front desk • Welcome and assist guests with their needs • Monitor check-ins and coordinate with other departments • Address guest complaints and convert issues into opportunities • Maintain up-to-date databases and hotel documentation

Requirements:• 2-5 years’ experience in major hotel settings • 1 year in a supervisory role • Proficient in hotel accounting software, like Room Master • Strong verbal and written communication skills • Ability to work with minimal supervision

Utilize your hospitality expertise to elevate service standards at Pursuit's Front Desk. #J-18808-Ljbffr