Adventure Concierge (Banff)

Company Description At the Rimrock, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock. Live boldly. Work with heart. Stay moved. Job Description The Adventure Concierge is part connector, part storyteller, and part curator, a guide who helps guests uncover the magic of Banff National Park through authentic, personalized recommendations. You''ll partner with skilled local guides, outfitters, and experience providers to match each guest with the perfect journey. You prepare guests with practical advice, gear insights, and thoughtful education that builds confidence and fuels excitement. Whether helping a first-time visitor plan a sunrise hike or sharing stories of Banffs history and wildlife,you''ll create moments that feel elevated, genuine, and unforgettable. Start Date: June 2026 Contract Type: Full time Pay Rate: $22 per hour Key Responsibilities Guest Engagement & Experience Curation Curate meaningful experiences through warm, thoughtful conversation and careful assessment of guest preferences. Support pre-arrival communication by preparing personalized itineraries based on seasonal highlights and guest interests. Maintain expert-level knowledge of Banff National Park, including trails, safety considerations, cultural touchpoints, and wellness offerings. Provide clear andaccuraterecommendations that align with guest experience level, comfort, and conditions. Share relevant resources related to wildlife etiquette, trail safety, activity restrictions, and seasonal hazards. Use digital tools, maps, and storytelling techniques to help guests visualize their next adventure. Offer intuitive guidance on gear, weather, travel times, and equipment needs, ensuring confidence before departure. Retail& Brand Experience Support Contribute to merchandising andmaintainingretail displays within the Adventure Centre. Share product knowledge and brand stories to help guests make informed and meaningful purchases. Support inventory accuracy by following established systems, receiving shipments, andmaintainingvisual organization. Assistinoperatingthe POS system and completing guest transactions with precision and efficiency. Operational Excellence Maintainaccuratedocumentation related to bookings, vendor coordination, retail inventory, and guest interactions. Support departmental systems by following established procedures and contributing to continuous quality improvement. Work collaboratively within a structured environment that prioritizes accuracy, consistency, and clear communication. Collaboration Work closely with internal departments including Rooms, Wellness, Food & Beverage, and Marketing to enhance the overall guest journey. Build relationships with local guides, tour operators, and partners, ensuringaccurateand up-to-date experience information. Communicate professionally and efficiently with guests, colleagues, and partners. Qualifications What You Bring Previousexperience in concierge, guest services, adventure tourism, or a similar guest-facing role. Strong knowledge of Banff National Park, its trails, seasonal conditions, cultural touchpoints, and safety guidelines,or a commitment to learning quickly. Excellent communication and storytelling skills, with the ability to translate information into inspiring,accurate, guest-ready guidance. Comfort working in a structured environment where accuracy, consistency, and high quality are essential. Strong organizational skills with the ability to manage multiple tasks, inquiries, and details simultaneously. Confidence using digital tools, mapping platforms, booking systems, and POS software. A genuine passion for connecting with guests and creating thoughtful, personalized experiences rooted in adventure, wellness, and local culture. Bonus IfYou Bring In-depth localexpertisein Banff National Parks backcountry, trails, wildlife, and seasonal patterns. Experience in retail, merchandising, gear knowledge, or lifestyle/adventure brand storytelling. A background in adventure guiding, concierge services, recreation management, or luxury travel. Personal passion for hiking, climbing, skiing, or exploring the Rockies,and a desire to share that passion with others. Who You Are Yourea connector at heart, thoughtful, curious, and inspired by the landscapes and stories that make Banff extraordinary. You bring warmth, precision, and a sense of purpose to every interaction. You take the time to understand guest needs deeply and offer recommendations that are not only exciting, but safe,accurate, and rooted in care. You thrive in environments where structure and creativity intersect. You love delivering polished, high-quality work, and you balance storytelling with clarity, detail, and reliability. Youreenergized by helping others discover something meaningful, whetheritstheir first summit, or a moment of quiet wonder in the mountains. You lead with authenticity. You inspire discovery. And you believe that even the smallest interaction can turn a guests day, or their entire journey, into something unforgettable. Lead with curiosity. Inspire adventure. Stay moved. Physical Demands Frequent walking and standing throughout shift. Ability to lift and organize merchandise or gear up to approximately 25lbs (11kg). Regular use of computer systems, maps, and communication tools. Occasionalassistanceoutdoors with guest orientation, equipment, or wayfinding. Werecommitted to providing an inclusive and accessible workplace. If you require an accommodation to perform any aspect of this role,wellwork with you to ensure you can contribute fully and comfortably. Visa Requirements: Must be legally authorized to work in Canada. Additional Information Job Perks & Benefits: Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employeesafter 3 months. Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees. Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide. Access to the Mountain Explorer Travel Program,exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler. One complimentary buffet meal per shift in our staff cafeteria. Subsidized shared Staff Accommodation. At Rimrock Banff, we believe that diversity makes us stronger,and inclusion moves us forward. Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park,itsonly fitting that our workplace reflects the same richness. Whetheryou''reon shift or in staff housing, we want every Heartist to feel seen, valued, and free to be fully themselves,regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age. Inclusionisn''ta box wecheck,itsa value we live. And whilewe''reproud of our progress, we knowthere''salways more to learn, more ways to grow, and more voices to elevate. Together, we build a workplace where belongingisntjust possible,itsexpected. Be you. Be bold. Stay moved. #CWMRSummer26 Apply on Kit Job: kitjob.ca/job/2pk5b9