Customer Service Sales Specialist (Sundre)

Position Overview Our client, a well-established industrial equipment and service company, is seeking a Customer Sales & Service Representative to support their Red Deer branch. This position acts as the primary point of contact for service customers and plays a key role in coordinating service activities, supporting technicians, managing work orders, and ensuring an excellent customer experience. This is a great opportunity for someone with strong customer service skills and mechanical aptitude who enjoys working in a fast-paced industrial environment. Further Responsibilities Include the Following - Coordinate customer service requests and support daily service department operations - Gather customer information and accurately document equipment/service issues - Prepare quotations for labor, materials, subcontractors, and parts - Create and manage work orders and purchase orders - Coordinate technician scheduling and parts availability - Support procurement, shipping/receiving, and warranty claim administration - Maintain CRM documentation and customer communications - Respond to customer inquiries via phone and email in a professional and timely manner - Assist with inventory, shop supplies, and service administration tasks - Support workflow coordination between technicians, vendors, customers, and management Ideal Candidate Requirements - Previous experience in a service coordination, service advisor, dispatch, or industrial customer support role - Strong customer service and communication skills - Mechanical aptitude and understanding of parts terminology - Experience working in industrial, heavy equipment, oilfield, fleet, or mechanical service environments is considered an asset - Strong organizational and multitasking skills - Comfortable working with ERP/CRM systems and Microsoft Office - Able to work independently while supporting a collaborative team environment - Positive attitude with strong attention to detail and follow-through Why This Firm - Stable long-term opportunity with a well-established industrial company - Monday–Friday schedule (8:00am–4:30pm) - Competitive compensation package - Comprehensive benefits package - RRSP matching - Collaborative and team-oriented work environment - Opportunity to build long-term growth opportunities within the organization Interested candidates are encouraged to send their resume in word format to this posting or email . Torus and our clients are equal opportunity employers. Due to the time-sensitive nature of this requirement, only candidates selected for an interview will be contacted. Apply on Kit Job: kitjob.ca/job/2po8ed