AbaData Client Support Specialist (Sundre)

Join AbaData as a Client Support Specialist in Red Deer, AB, where you will enhance client experiences with our creative energy solutions. Engage with clients to ensure optimum use of our technology. In the Client Support Specialist role, you will be the first point of contact for all client support queries, facilitating a seamless onboarding process. You'll develop extensive product knowledge, manage client devices effectively, and collaborate with teams to elevate client satisfaction. Your work will involve routine maintenance tasks while fostering strong client relationships to drive retention. Key Responsibilities: • Respond to client inquiries via email, phone, and chat promptly • Build foundational product knowledge for effective support • Troubleshoot and manage client devices for optimum performance • Conduct routine maintenance, including data entry and user access • Document all client interactions accurately in HubSpot Requirements: • Background in customer support, particularly in tech or SaaS • Preferred technical diploma or degree • Outstanding written and verbal communication skills • Proven ability to build trust with clients • Technical proficiency with SaaS platforms is a plus Utilize your skills in this critical role at AbaData, where technology meets client support in the energy sector. Apply on Kit Job: kitjob.ca/job/2pogt1