Hotel Equities Guest Services Manager, Canmore

Elevate guest experiences as the Guest Services Manager at Hotel Equities in Stoneridge Mountain Resort, Canmore, AB. Oversee guest satisfaction, manage staff, and ensure seamless service delivery.

Hotel Equities seeks a skilled Guest Services Manager with at least two years of hotel operations experience. Your role involves shaping the guest experience from pre-arrival to departure, managing reservations, and training service staff. Collaborate closely with the Operations Manager and Assistant General Manager to ensure an exceptional stay for all guests.

Key Responsibilities:• Manage room assignments and monitor guest reservations • Lead daily briefings and update management on operations • Supervise and motivate front desk and service staff • Address guest challenges and provide tailored solutions • Compile reports on guest feedback and service quality

Requirements:• Minimum two years in hotel operations and management • Strong customer service and hospitality background • Excellent communication and problem-solving skills • Knowledge of hotel property management systems • Ability to handle guest concerns professionally

Drive guest satisfaction and operational excellence as a Guest Services Manager at Hotel Equities. #J-18808-Ljbffr