Guest Service Agent - Enhance Guest Experiences, Banff

Become a key part of our hotel operations as a Guest Service Agent. You will create a welcoming environment, register guests, and support their needs for an outstanding stay.

As a Guest Service Agent, your role involves registering guests and assigning rooms while catering to special requests. You will comprehensively manage pre-registration and room blocking, ensuring each detail is flawless. Additionally, maintaining coordination with housekeeping and understanding financial policies enhances our guest services.

Key Responsibilities:• Create a welcoming environment for hotel guests • Register guests and assign rooms accommodating special requests • Complete pre-registration and blocking for reservations • Understand room status for efficient guest arrivals • Use suggestive selling techniques to promote hotel services

Requirements:• Strong understanding of reservation processes and cancellation policies • Knowledge of property credit and cash-handling procedures • Ability to coordinate across departments for service improvement • Excellent telephone etiquette and communication skills • Familiarity with safety and emergency procedures

Enhance our guests' experiences through exemplary service and detailed room management. #J-18808-Ljbffr