DevSecOps Tech Lead (Lavender)

Only native Singaporean will be considered Day 2 Operations DevSecOps Tech Lead seeking an experienced Day 2 Operations Tech Lead to join our Public Sector Data & AI practice. In this role, you will lead a team of consultants responsible for the ongoing operations and continuous improvement of enterprise data and AI platforms deployed on Red Hat OpenShift Container Platform (OCP) within a government data center environment. You will serve as the primary technical authority for Day 2 operations across a multi-solution landscape, overseeing day‑to‑day service delivery while mentoring your team and engaging directly with client stakeholders to ensure SLA commitments and platform health are consistently met. Key Responsibilities Technical Leadership & Day 2 Operations - Lead and oversee all Day 2 operations activities, ensuring platform stability, performance, and availability in line with agreed SLAs. - Serve as the primary technical escalation point for service requests (SRs), change requests (CRs), incidents, and problems. - Oversee the timely assessment, scheduling, and execution of CVE patches and platform upgrades, ensuring compliance with client security policies. - Establish and enforce operational runbooks, playbooks, and SOPs for all managed solutions. - Drive identification and remediation of technical debt, performance bottlenecks, and operational risks. User & Access Management - Oversee end-to-end user onboarding and offboarding processes across all managed platforms, ensuring access provisioning and deprovisioning are completed accurately and within agreed timelines. - Ensure onboarding/offboarding activities comply with client identity and access management (IAM) policies and security requirements. Team Management & Delivery - Lead, mentor, and develop a team of Day 2 operations consultants, fostering a culture of technical excellence and accountability. - Plan and manage team workload allocation across SRs, CRs, patching cycles, and proactive maintenance activities. - Coordinate with project delivery teams to ensure smooth handover of new solutions into steady‑state operations. Client Engagement & Governance - Act as the primary Day 2 technical point of contact for client stakeholders. - Prepare and present operational health reports, incident post‑mortems, and service review materials to client leadership. - Participate in stakeholder meetings and ensure all changes adhere to client governance and change management requirements. Required Qualifications & Experience Essential - Minimum 5 years of relevant experience in technology operations, platform engineering, or technical consulting roles. - Proven hands‑on experience with Red Hat OpenShift Container Platform (OCP), including cluster management, workload deployment, patching, and Day 2 operations. - Red Hat Certified Specialist in OpenShift Administration or equivalent OCP certification. - Demonstrated experience leading a team of technical consultants or operations engineers in a managed services or consulting context. - Solid understanding of IT service management practices covering service requests, change management, incident and problem management. - Experience managing CVE vulnerability assessments, patch planning, and coordinating platform upgrades in an enterprise environment. - Singapore Citizen. Preferred / Advantageous - Prior working experience within Singapore's public sector, government agencies, or defence organisations. - Familiarity with Singapore Government security classification frameworks and data handling requirements. - Working knowledge of data integration and ETL concepts; hands‑on experience with tools such as Talend is a plus. - Python scripting skills for operational automation, monitoring, or administrative tasks. - Exposure to AI/ML platforms such as H2O.ai in an operational or support capacity. Day 2 Operations Scope The team is responsible for the following steady‑state operational activities across all managed platforms: User Onboarding / Offboarding: End‑to‑end provisioning and deprovisioning of user access in accordance with IAM policies. Service Requests (SRs): Fulfilment of routine service requests within agreed SLA timelines. Change Requests (CRs): Assessment, planning, and execution of platform changes following the client change management process. CVE Patching: Regular vulnerability scanning, prioritization, and patch application in compliance with client security directives. Platform Upgrades: Planning and execution of OCP and application platform version upgrades (in collaboration with the technology vendor when required) with minimal service disruption. Log Reviews: Routine review and analysis of platform and application logs to identify anomalies, errors, and potential security events; escalation of findings in accordance with client incident management procedures. Leadership & Core Competencies - Strong client-facing communication skills; ability to translate technical issues into transparent business language for non-technical stakeholders. - Demonstrated ability to lead multi-disciplinary teams under pressure, managing competing priorities across multiple concurrent workstreams. - Proactive, ownership-oriented mindset with a strong commitment to service quality and continuous improvement. - High degree of professionalism and discretion in handling sensitive government data and classified environments. - Analytical and structured problem-solving approach; comfortable conducting root cause analysis and driving permanent fixes. Security & Clearance Given the nature of the client environment, the successful candidate must be a Singapore Citizen. Candidates will be required to undergo government security vetting and obtain a security clearance as a condition of engagement. Apply on Kit Job: kitjob.ca/job/2o3md4