Guest Service Agent, The Blue Mountains

ON, 152 Grey Rd 21, The Blue Mountains, ON L9Y 0K8, Canada

Job Description Posted Tuesday, May 19, 2026 at 4:00 a.m.

Scandinave Spa Blue Mountain is looking for Guest Service Agents who are enthusiastic about providing an exceptional guest experience.

Our team is a big reason guests return often and share memories of their spa experience with others.

What you will do:

Greet guests with a warm and friendly welcome

Foster a relaxing and tranquil environment for guests

Assist with guest reservations, modifications and cancellations on the phone and/or in person

Be responsible for check‑ins and daily transactions

Engage guests; make a connection and anticipate guest’s needs

Manage wait list and cancellations

Serve prepared food and beverages at our bistro

What we offer:

A friendly, positive and tranquil team environment that allows each team member the opportunity to excel and showcase their passion for customer service excellence

Complimentary employee and spouse access to the Thermal Journey

One complimentary Registered Massage treatment

Food and Beverage Discounts

Employee rates for services

Pay Rate:

$19.38 / hour

Requirements:

Customer Service Experience

Excellent interpersonal and communication skills

A professional and positive attitude

Someone who enjoys people and interacting with the public

Self motivated team player

Ability to manage time efficiently

Ability to perform basic computer skills

Ability to stand for extended periods of time and some lifting

Flexibility to be able to work days, evenings, weekends and holidays

Ability to work 24 hours per week all year round (except 2-week vacation period).

Smart Serve Certification is an asset

Accommodations in compliance with the AODA are available upon request for candidates taking part in all aspects of the recruitment process– requests can be emailed to

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