Client Advocate Position In Estrella, Az Avondale

Discover a rewarding career as a Client Advocate with Serenity in Estrella, AZ. This full time, onsite position is designed for individuals passionate about providing high-quality customer service and achieving impactful results. In this role, you'll be pivotal in guiding clients with patience and clarity, using your 2+ years of experience in premium service environments. You'll actively listen to clients, manage their concerns, and ensure they stay on track. If you're driven by goals and have a knack for establishing trust quickly, you will thrive in our client-first culture at Serenity. Key Responsibilities: • Clearly guide clients through their decision-making process • Accurately document and manage client information • Work toward individual KPIs and support team objectives • Address client concerns and redirect towards positive outcomes • Coordinate handoffs with internal departments effectively Requirements: • At least 2 years in a customer service role • Proven ability to meet and exceed performance targets • Robust skills in active listening and relationship-building • Ability to maintain quality during high volumes of client interaction • Leadership experience welcome but not mandatory Make a significant difference each day as a Client Advocate at Serenity, ensuring clients feel valued and informed. J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2oeulq