Front desk agent, Northwest Newfoundland/Eastern Labrador (Mary's Harbour)

Educational Qualifications College, CEGEP or other non‑university certificate or diploma from a program of 1 year to 2 years.

Work Setting

Hotel, motel, resort

Rural area

Responsibilities

Investigate complaints and claims

Register arriving guests and assign rooms

Resolve complaints and claims

Process group arrivals and departures

Take, cancel and change room reservations

Provide information on hotel facilities and services

Provide general information about points of interest in the area

Process guests’ departures, calculate charges and receive payments

Balance cash and complete balance sheets, cash reports and related forms

Maintain an inventory of vacancies, reservations and room assignments

Follow emergency and safety procedures

Clerical duties (faxing, filing, photocopying)

Answer telephone and relay telephone calls and messages

Assist clients/guests with special needs

Contact customers to deliver requested wake‑up calls

Perform light housekeeping and cleaning duties

Provide customer service

Computer&Technology Knowledge

Word processing software

Database software

Central reservation system (CRS)

Spreadsheet

Internet

Security&Safety

Criminal record check

Work Conditions&Physical Capabilities

Fast‑paced environment

Standing for extended periods

Work under pressure

Personal Suitability

Client focus

Efficient interpersonal skills

Flexibility

Judgement

Organized

Reliability

Team player

Employment Terms

Shift options: Early morning, Evening, Morning, Night, Day

Overtime required

Experience needed: 1 year to less than 2 years

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