Front desk agent, Northwest Newfoundland/Eastern Labrador (Mary's Harbour)

Languages English

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

or equivalent experience

Experience 1 year to less than 2 years

Work setting

Hotel, motel, resort

Rural area

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Investigate complaints and claims

Register arriving guests and assign rooms

Resolve complaints and claims

Process group arrivals and departures

Take, cancel and change room reservations

Provide information on hotel facilities and services

Provide general information about points of interest in the area

Process guests' departures, calculate charges and receive payments

Balance cash and complete balance sheets, cash reports and related forms

Maintain an inventory of vacancies, reservations and room assignments

Follow emergency and safety procedures

Clerical duties (i.e. faxing, filing, photocopying)

Answer telephone and relay telephone calls and messages

Assist clients/guests with special needs

Contact customers to deliver requested wakeup calls

Perform light housekeeping and cleaning duties

Provide customer service

Computer and technology knowledge

Word processing software

Database software

Computerized bookkeeping system

Central reservation system (CRS)

Spreadsheet

Internet

Security and safety

Criminal record check

Work conditions and physical capabilities

Attention to detail

Fast‑paced environment

Standing for extended periods

Work under pressure

Personal suitability

Client focus

Dependability

Efficient interpersonal skills

Excellent oral communication

Excellent written communication

Flexibility

Judgement

Organized

Reliability

Team player

Resourcefulness

Equal Employment Opportunity Statement This employer promotes equal employment opportunities for all job applicants, including those self‑identifying as a member of these groups: persons with disabilities, newcomers and refugees, youths, veterans, Indigenous people, mature workers, and visible minorities.

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