Client Advocate, Southeastern Avalon Peninsula (Ferryland)

Client Advocate

Location:

Estrella, AZ Employment Type:

Full-Time ONSITE Serenity is growing its client-facing teamandwe'relooking for a Client Advocate who knows how to make people feel informed,confident in the decisionsthey'remaking, anddrivingthe results that matter. This is a high-touch, relationship-driven role with real performance expectations.You'llbe the person clients rely on to understand their options, navigate next steps, and feel genuinely supported throughout theprocessandyou'llbe measured on how well you move them forward. Ifyou'vebuilt your career in premium customer service, hospitality, or any environment where qualityandoutcomes were both non-negotiable, this role will feel familiar fast.What You'll Do

Guide clients through their available options with clarity, patience, and a consultative approachwhileconfidentlyencouragingthem to take the next step Listen carefully, ask the right questions, and document client information accurately and thoroughly Work toward individual KPIs and contribute to team performance goals with consistency and accountabilityHandle objections and hesitations with composure and persistence, redirecting toward solutions without pressure while keeping momentum moving Coordinate handoffs between internal teams to ensure the client experience stays seamless Follow up with clients to keep momentum moving and ensure nothing falls through the cracksWhat You Bring

2+ years of full-time, high-quality customer-facing experience. Ideally inhospitality, retail, concierge, sales‑adjacent, or premium service environments strongly preferred A track record of hitting goals or performance targets, andthe self‑motivation to keep raising the bar You build trust quickly and people feel comfortable with you almostimmediatelyYou handle rejection well— you don'ttake it personally, you learn from it and stay focused on the outcome Strong active listening skills — you catch what people mean, not just what they say Able to manage a high volume of interactions without letting quality slip Some leadership experience or the desire to grow intoone — team leads and shift supervisors are encouraged to applySchedule&Compensation

Condensed work week— three 13-hour shifts Competitive pay 90% employer-paid medical, dental, and vision coverage 401(k) retirement plan 10 PTO days to start, 15 after year one, plus 10 paid holidays Significant growth and promotion potential as Serenity continues to expand About Serenity

Serenity is a driven company delivering advanced, evidence-based solutions for clients who are looking for better outcomes. Our client-facing teams are the core of how people experience what we do— and we invest heavily in people who show up, perform, and genuinely care about the clients they serve. If you've spent your career in environments where every interaction mattered, the standard was always high, and you knew how to get results, you'llfind this place was built for people like you.Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.

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