Guest Service Representative - Front Desk Agent - Homewood …, Dover

Overview Homewood Suites, Dover, NH is seeking a charismatic and customer-oriented Front Desk Attendant (Part-Time). The role focuses on guest service at the hotel front desk and requires weekend availability.

Responsibilities

Maintain a warm, welcoming and professional demeanor while interacting with all guests.

Check guests in and out of the hotel, ensure proper payment is received, note and fulfill special requests, and record accurate information.

Answer the phone in a professional and helpful manner.

Follow procedures on posting charges and settling guest accounts.

Effectively address and resolve guest problems to increase guest satisfaction.

Be knowledgeable of emergency procedures and hotel policies.

Practice punctuality for scheduled shifts.

Qualifications

Customer service experience.

Hotel experience is a plus but not required.

Reliability.

Job Details

Pay:

$17- $18 per hour

Shift:

7AM- 3PM

Schedule:

Must have Weekend Availability

Job Type:

Part-Time

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