Security Concierge (Burlington), Northwest Newfoundland/Eastern Labrador (Mary's Harbour)

As a Security Concierge, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone who is self‑motivated, outgoing, detail‑oriented and has great communication skills while also possessing excellent organizational skills. Shift Schedule:

Saturday 12:00am‑12:00pm, Sunday 12:00pm‑12:00am, Monday 4:00pm‑12:00am, Friday 12:00am‑8:00am Site Location:

Burlington, ON Compensation:

$17.70 / hour Responsibilities

Identifies and clarifies residents’ needs and desires, answers questions, gives directions and instructions. Remains calm under pressure and acts quickly. Manages and screens messages. Schedules access for authorized vendors to provide services within units. Maintains guest privacy and organization reputation by keeping information confidential.Updates job knowledge by participating in educational opportunities, maintaining two personal networks. Enhances department and organizational reputation by accepting ownership for accomplishing current and different requests; exploring opportunities to add value to job accomplishments. Ensures all safety and access control procedures are followed and maintains a safe work environment.Provides protection to the clients, residents and property of the buildings we are contracted to provide services. Provides assistance/support by answering customer inquiries and directing as required. Observes floors and stairways ensuring that they are clear of debris, obstructions and fire hazards and that access doors to sensitive/priority areas are locked. Remains alert to deficiencies in the physical building which could cause injury or loss of client assets.Enforces client rules, regulations, municipal, Ontario and Canadian laws and assists police and medical staff when required. Provides exceptional customer service to clients, customers, contractors and visitors to client property. Performs routine property patrols of all building levels, parking areas and perimeter and responds to emergencies and fire alarms.Follows up with daily documentation, daily occurrence log, incident reports and front desk software as required. Follows all on‑site procedures: Employee Handbook policies and procedures, training checklist, standing orders or standard operating procedures, client policies and FirstService Residential policies.Skills&Qualifications

Must possess a valid Ontario Security License. High school diploma or equivalent preferred. Completion of college‑level courses with a concentration in Business/Hospitality or Police/Security Foundations would be an asset. Physical Requirements

Must be able to lift 50 lbs. Must be able to sit for extended periods of time. Must be able to stand for extended periods of time. Must be able to communicate both on the phone and in person with clients in order to resolve issues and manage the business. FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. FirstService Residential welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the hiring and selection process.

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