Part Time Team Lead - Coquitlam Centre

**Role Overview:** With enthusiasm for our brand, you will support the Store Management team to deliver retail excellence, drive strong sales results, and create engaging customer experiences. **Key Job Accountabilities:** - Handle customer questions and concerns efficiently & effectively, sharing feedback with Store Management team as needed - Problem solve effectively & proactively using available resources and guidance from Store Management team - Creatively support visual merchandising, inventory management, store cleanliness, and other store operations as needed - Communicate effectively and act as a flexible & responsible role model to your team - Develop customer loyalty by leveraging knowledge of our products, the beauty market, and trends in the beauty industry - Shape a customer-focused store experience by coaching Customer Consultants to drive customer engagement through storytelling, product demonstration, and bringing our brand to life - Meet sales & performance targets - Support training and onboarding of new Customer Consultants **Skills/Competencies:** - Experience in a customer-facing role and a genuine passion for the retail beauty industry - Ability to communicate & listen effectively - Strong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needs - A positive mindset with the willingness to continuously develop yourself and your teammates - Ability to proactively manage time, multi-task, while working independently with minimal direction **Physical Requirements:** - Must be able to stand and walk for extended periods (up to 8 hours per shift) - Ability to lift and move products up to 25 lbs. - Frequent reaching, bending, crouching as required