Fraser Supportive Housing Team Assistant (Coquitlam)

POSITION SUMMARY Reporting to the Regional Administrative Services Manager, the Orange Hall Team Assistant provides portfolio administration, tenant support functions, accounts payable and administrative support in the delivery of supportive housing options to vulnerable populations in Greater Vancouver, Lower Mainland, Fraser Valley and Sunshine Coast, including the Downtown East Side of Vancouver. He/She/They maintains frequent liaison with non-profit societies, community groups, health authority agents, government agencies and staff related to affordable and/or supported housing programs. The incumbent may be required to rotate through various functions. CANDIDATE PROFILE The successful candidate will have the following: EDUCATION & EXPERIENCE: High School diploma or equivalent with completion of post-secondary courses in a relevant field such as business or program administration. Considerable related experience, including experience providing information to the public. Or an equivalent combination of education, training and experience acceptable to the employer. KNOWLEDGE, SKILLS AND ABILITIES: Sound knowledge and understanding of Downtown East Side populations, non-profit societies and related issues. Sound knowledge and understanding of affordable housing programs and housing clientele. Sound knowledge of government and community agencies and the services they provide. Excellent conflict resolution skills and the ability to exercise tact, diplomacy and good judgement when dealing with upset, angry or abusive clients with diverse cultural, educational and socio-economic backgrounds who may be under the influence of substances and/or mental health disability episodes. Good problem-solving skills. Intermediate proficiency with computer applications, including MS Word, Excel and Outlook, and ability to manoeuvre between applications with ease. Ability to demonstrate patience when dealing with a wide range of clients including individuals who have English as a second language and clients with a range of disabilities. Ability to investigate and solve problems creatively and within established guidelines. Ability to work independently with limited supervision. Ability to interpret and understand financial documents received from clients. Ability to establish and maintain effective working relationships with staff, the public, and housing providers. Ability to adapt to change and work under pressure in a demanding and volatile atmosphere. Ability to plan, meet deadlines and adapt to critical priorities in an environment with competing priorities and a heavy and diverse workload without compromising the quality of work. Ability to multi-task in a quick-paced environment. Ability to type minimum 50 words per minute. Apply on Kit Job: kitjob.ca/job/2ocxjq