Counter Sales Representative, Coquitlam

Reliable Parts is looking to hire a full‑time Customer Service Representative. Are you friendly, personable, and able to get along well with others? Do you want an opportunity to advance your career in retail? Would you like to work for a established international company that values the contributions of its employees? If so, please read on!

About Reliable Parts We are a leading distributor of appliance parts in the US and Canadian markets. With over 60 branch locations and multiple distribution centers, we provide service to customers in multiple sectors, including extended warranty, national accounts, multi‑housing, government, e‑commerce, and retail spaces. We pride ourselves on the exceptional products, services, and value we add to the appliance parts service and repair industry.

A Day in the Life of a Customer Service Representative As a Customer Service Representative, you play an essential role in providing excellent customer service and driving sales for our company. You are the first point of contact customers have when they enter our store, and you assist them with any service requests while maintaining a friendly and positive attitude. When customers call our store, you answer the phone in a timely manner to provide responses to any questions or inquiries they might have. Some of the requests you often help with involve providing prices, checking item availability, processing orders, replenishing display items, and conducting research to find solutions.

In addition, you provide recommendations to customers based on their individual needs as well as relay important company and industry information. Because of your excellent service, you consistently meet our company's performance standards and goals as defined by your manager. You also ensure that customers receive efficient and expedient service while recognizing opportunities for additional sales. When customers are ready to finalize a purchase, you perform all front‑counter procedures according to guidelines.

Qualifications

High school diploma or equivalent

Experience with in‑person customer service

Familiarity with computer operations, including data entry and switching between multiple screens

Excellent phone skills

Basic math skills

Bilingual would be a plus but multiple factors will be taken into consideration

Are you able to work well under pressure?

Do you have excellent verbal and written communication skills?

Are you able to maintain a positive and upbeat attitude?

Can you balance multiple tasks while demonstrating good time management?

Do you work well as part of a team?

Are you highly organized and attentive to detail?

Work Schedule for a Customer Service Representative This full‑time customer service position with our distribution center typically works daytime hours Monday through Friday and some Saturday shifts depending on location.

Benefits We provide great benefits, including extended health care, dental care, holidays, paid time off (PTO), employee discounts, and disability coverage.

Salary: $21– $21 per hour

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